Digitizing Public Administration: Information System Architecture as a Key Competency to Foster Innovation Capabilities in Public Administration

Abstract

The aim of this paper is to focus on the problems encountered in digitizing public administration. It puts emphasis on what is at stake with e-administration and underlines the contrast with the high rate of failure in managing such projects. After a review of why so many projects fail, the paper outlines, through the experience of a pilot project implemented in the Ministry of Finances in France, which key competencies need to be improved in the public sector and what could be an appropriate training program.